Customer Service


Delivery


In stock items are normally shipped within 48 hours by Royal Mail. Excludes weekends. UK delivery is Free and delivery charges to other destinations varies and will be displayed at checkout. Allow 7 days for delivery.


If you selected Next Day Delivery (UK only), this is next working day before 5pm and a signature will be required on delivery. (Next day delivery applies to orders placed before 2pm). Next day delivery is £5.95.


If you have any questions about your order please contact us at sales@sdg-uk.com or call us on 0844 770 4099 Monday - Friday, 9am - 5pm.


Ordering and Payment


Online - Ordering Online with us is safe and secure and we adhere to stringent standards as set out by accredited organisations. We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure and we encourage you to feel comfortable using your credit card to conduct commerce on our site. PayPal is also accepted.


Credit or Debit Card


We accept VISA, MasterCard, Maestro, Solo, Delta, and Switch. To help protect against misuse of your card, you will be asked to enter your three digit security (CV2) number that can be found on the back of your card, and also the billing address. Please ensure that you enter this information correctly. Please note we do not see your card details. Due to the increase in Internet fraud, we undertake detailed checks that include random telephone number verification and the use of a third party company who monitor all transactions.


Warranty


30 Day Unconditional Money Back Guarantee - Proof of purchase required for refund. Refunds and exchanges are accepted for purchases made from this website. If the product was purchased from an authorised retailer or agent then please return the product to them.


90 Day Warranty Against Manufacturer Defect - If any product is found to be defective within 90 days of purchase as a result of normal wear and tear, return the product with a proof of purchase and we will exchange it. If from an authorised retailer or agent then please return the product to them.


Enquiries


Please email general enquires to sales@sdg-uk.com